Cancellation Policy
Single Booking Cancellation
- If a single booking is cancelled less than 48 hours before the scheduled pickup time, no refund will be issued.
- If a booking is cancelled more than 48 hours before the scheduled pickup time, 80% of the booking amount will be refunded.
- We reserve the right to retain 20% of the total booking amount as a cancellation and administration fee on all cancelled bookings.
Group / Multiple Booking Cancellation
- For group bookings, return journeys, or multiple bookings, cancellations made more than 48 hours before the first scheduled booking will receive an 80% refund.
- If any group or multiple booking is cancelled within 48 hours of the first scheduled pickup, no refund will be issued.
- A 20% cancellation and administration fee applies to all eligible refunded bookings.
Company Cancellation
If a booking is cancelled by the company for any reason, a full refund will be issued to the customer.
